Privacy Policy

Effective Date: December 3, 2024

Kabul Pen (“we,” “us,” or “our”) is a legally registered company with valid commercial licenses in Afghanistan and the United States. Our principal place of business is located in Afghanistan, and we maintain an official registration in the United States to facilitate international sales and payment processing in accordance with U.S. laws and regulations.

We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website https://kabulpen.co, create an account, place an order, communicate with us, or use any of our products and services.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

1.1 Personal Information

We may collect personal information that can identify you directly or indirectly, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details, customization information, and purchase history

  • Account login information (passwords are stored in a secure, encrypted/hashed format)

  • Communications with customer support or sales teams

Payment Information
Payments are processed securely by third-party payment service providers such as PayPal, Stripe, credit/debit card processors, Cash App, or similar platforms. We do not store or process full payment card numbers or sensitive payment credentials on our own servers. Payment providers process payment data in accordance with their own privacy policies and applicable security standards, including PCI-DSS requirements.

 

1.2 Non-Personal Information

We automatically collect certain non-personal or technical information when you interact with our website, including:

  • IP address

  • Browser type and version

  • Device type, operating system, and language settings

  • Pages visited, referring URLs, and time spent on pages

  • General website usage statistics and analytics data

This information is used in an aggregated form to analyze website performance and improve user experience.

 

2. Accounts and Guest Checkout

You may place orders either by creating an account or by using Guest Checkout.

  • Guest Checkout: If you choose to checkout as a guest, we will only collect and retain the data necessary to process, fulfill, and ship your order, and to comply with legal record-keeping requirements. We do not automatically create a customer account for you.

  • Registered Accounts: You have the option to voluntarily create an account to manage orders, track shipments more easily, and access customer support history. You are responsible for maintaining the confidentiality of your account credentials.

 

3. How We Use Your Information

We use your information for the following purposes:

  • To process, confirm, customize, and deliver physical products worldwide.

  • To create and manage customer accounts (if applicable).

  • To process payments and prevent fraud or unauthorized transactions.

  • To communicate with you regarding orders, shipping, support requests, or account-related matters.

  • To send marketing and promotional emails where permitted by law (with opt-out options).

  • To improve our website, products, services, and customer experience.

  • To analyze website usage and performance.

  • To ensure website security and prevent misuse.

  • To comply with legal, regulatory, and contractual obligations.

 

4. Legal Basis for Processing

Where required by applicable law, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g., fulfilling orders and providing services).

  • Your consent (e.g., subscribing to marketing communications).

  • Compliance with legal obligations (e.g., tax and accounting laws).

  • Legitimate business interests that do not override your fundamental rights and freedoms.

If you are located in the European Economic Area (EEA), your personal data is processed in accordance with the General Data Protection Regulation (GDPR).

 

5. Marketing Communications

We may send promotional or marketing emails about our products, offers, or updates. You may opt out of marketing communications at any time by using the “unsubscribe” link included in our emails or by contacting us directly. Transactional emails related to active orders, payments, and account management are not affected by marketing opt-out preferences.

 

6. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data only with trusted third parties, including:

  • Payment service providers for secure transaction processing.

  • Shipping and logistics partners to deliver orders internationally.

  • Service Providers: Hosting, analytics (such as Google Analytics), and technical service providers that support website functionality.

  • Legal Authorities: Legal, regulatory, or governmental authorities when required by law or to protect our legal rights.

All third parties are contractually required to protect your information and use it solely for specified purposes.

 

7. International Data Transfers

As an international business, your personal information may be transferred to and processed in countries outside your country of residence, including Afghanistan and the United States. Data protection laws in these jurisdictions may differ from those in your country. We take reasonable and appropriate safeguards, including contractual protections where required (such as Standard Contractual Clauses for EEA residents), to ensure your personal data remains protected in accordance with this Privacy Policy.

 

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.

 

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure essential website functionality.

  • Analyze website traffic and user behavior.

  • Improve website performance and user experience.

Our website uses both essential cookies and analytics cookies (e.g., Google Analytics). You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

 

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Complete transactions and provide customer support.

  • Comply with legal, accounting, and regulatory requirements.

  • Resolve disputes and enforce agreements.

When personal data is no longer required, it is securely deleted or anonymized.

 

11. Your Rights

Depending on your jurisdiction (including the EEA, UK, and certain U.S. states like California), you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or updates to inaccurate information.

  • Request deletion of your personal data (“Right to be Forgotten”), subject to legal obligations.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request data portability where applicable.

  • California Residents: You have the right to know what personal information is collected and to know that we do not sell your personal data.

To exercise these rights, please submit a request using the contact details provided below.

 

12. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such data from our records.

 

13. Shipping Restrictions & Sanctions Compliance

Due to U.S. laws, export control regulations, and economic sanctions administered by the U.S. government (including regulations enforced by the U.S. Department of the Treasury/OFAC), we are unable to ship products to certain countries or regions.

This includes, but is not limited to:
Iran, North Korea, Syria, Cuba, and the Crimea, Donetsk, and Luhansk regions of Ukraine.

Orders placed with shipping addresses in these locations will be automatically cancelled and fully refunded. We reserve the right to cancel or refuse any order that violates applicable U.S. export control or sanctions laws.

 

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such external websites. We encourage users to review the privacy policies of third parties independently.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised Privacy Policy.

 

16. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Kabul Pen

Mailing Addresses:

  • Afghanistan: Kabul, District #6, Street #4, House #78

  • United States: 618 9th Ave S Apt 601, Minneapolis, MN 55415, USA